Privacy Policy
1. Data We Collect
We may collect the data you provide through our enquiry form, including: name, mobile number, email address where provided, organisation type, building type, city, number of units, owners’ association status, request type, requested services and notes.
We may also process technical data necessary to protect the website and prevent misuse, such as technical connection data, some of which may be converted into hashed values for protection purposes.
2. Purposes of Processing
We use the data in order to:
- Receive and process enquiries and service requests.
- Understand the building’s requirements and define the appropriate service scope.
- Contact the person submitting the request.
- Manage and follow up on requests.
- Protect the website and the form from misuse and automated submissions.
- Improve service quality and the technical performance of the website.
3. How We Collect Data
Data is collected directly from the user when completing the website form, together with the technical data necessary to operate and protect the website.
4. Storage and Protection
BMCA uses technical and cloud service providers to operate the website and store enquiries, and applies appropriate technical and organisational measures to protect data from unauthorised access or use.
5. Data Sharing
BMCA does not sell personal data.
The minimum necessary data may be shared with technical service providers, or with parties required by the nature of the request or by regulatory requirements, and only to the extent necessary for the specified purpose.
6. Retention Period
BMCA retains enquiry data that does not lead to a contractual relationship for a period not exceeding 12 months from the last interaction, unless regulations or a legitimate need require a different period.
Where a contractual relationship arises, the related data is managed within client records in accordance with the applicable regulatory and contractual requirements.
7. Data Subject Rights
Data subjects may exercise the rights established under the Personal Data Protection Law and its related regulations, including requesting access to, correction of, or destruction of their data where the regulatory conditions apply.
8. Privacy Contact
9. Analytics and Protection
The website may use technical tools to measure performance and visits in aggregate form, and tools to protect its forms from automated or malicious use.
10. Updates
This policy may be updated when needed, and the date of the last update appears at the top of the page.